If you're experiencing an issue with the GetBusy desktop app (super extremely rare of course), our support team may ask you to, either send your log file, or change your log settings, in order to help diagnose the issue.

Getting to your log file

Your GetBusy desktop app log file, called log.log (we're good at naming things), can be found in the following locations:

Microsoft Windows

Using Windows Explorer, navigate to: %USERPROFILE%\AppData\Roaming\GetBusy\  

Apple MacOS

Using Finder, navigate to: ~/Library/Logs/GetBusy/

Getting to your log settings file

The default log setting might need to be bumped up for us to get more information about what's going on on your device.

We've got loads of log settings (or levels), but we'd normally ask you to change your log level to debug.

Your log settings file, called loggingLevel.json, can be found in the following locations:

Microsoft Windows

Using Windows Explorer, navigate to: %USERPROFILE%\AppData\Roaming\GetBusy\ 

Apple MacOS

Using Finder, navigate to: 

~/Library/Application Support/GetBusy/

Editing your log settings file

Once you've found your loggingLevel.json file in the location specified above, open it up for editing in the text editor of your choice (e.g. Notepad on Windows and TextEdit on MacOS).

It's a simple file containing something like this:

{
    "level": "info"
}

{
    "level": "debug"
}